Average Score (864 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

864 Ratings

4.8 Average

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  • Wolph C.09-29-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

  • Bart C.09-29-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Raymond is a very condescending and needs to work on his customer service skill. It would also be nice if you break stuff on cars while you’re working on them you would take responsibility for it and fix it, not blame others. It would also be nice if your mechanics see an issue with your car that could potentially cause a major accident that they warn you. Overall your service sucked!

  • Jessica K.09-29-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Katherine A.09-28-2025

    TYPE:SalesMODEL:TaosYEAR:2025

  • Linda M.09-28-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

  • Tracy B.09-27-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Kim at the service center was fantastic. 10/10 she really helped us out.

  • Brett L.09-27-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Everyone was very friendly and Kim took excellent care of me.

  • Rigoberto C.09-27-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Mr. Wood , who took care of me qas very knowledgeable about everything, great service, he explained all in detail. The service was excellent, they took the time they told me it will take, no delays

  • Valerie G.09-27-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

  • Daniel T.09-26-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    Great experience Gary made it quick, easy and simple